Themes & Topics
Generate excitement and enthusiasm for service excellence with keynotes speeches, interactive workshops, and training presentations delivered by Ron. Content is fully customized to your industry and business goals, so that it is relevant and impactful for your audience.
- Customer service
- Service design
Ron Kaufman
Customer Service Guru Send enquiry ›Ron Kaufman is a top speaker and consultant specializing in improving service, renewing leadership and changing culture. For over 20 years he has helped organisations from multinationals to government agencies to deliver real, sustainable change though his unique analysis of service and culture.
Ron Kaufman looks at what service is, how a culture is engendered, and the role of leaders. By examining the customer experience – moving from substandard, through the minimum expected, to improved and exceptional, he gets audiences to question how their organisation works. He also points out that customers constantly move down this ladder so that what was exceptional quickly becomes expected. Organisations need to constantly stay one step ahead and can only do so by integrating service throughout their culture.
With limitless energy and enthusiasm, Ron focuses on teaching rather than just explaining how to improve. By doing so, those hearing his speeches or attending his workshops can take tangible ideas and processes away to teach their colleagues and embed change. By engaging an audience and breaking down concepts into simple messages he makes huge shifts achievable.
All keynotes and presentations can be delivered live or virtually.